Nexstock — Terms of Service
Nexstock is a product of Premier Tech Lab Ltd. These Terms of Service ( “Terms”) form a binding agreement between Premier Tech Lab Ltd. (“Nexstock”, “we”, “us”, “our”), a company incorporated under the laws of the Republic of Ghana with registered address at 4th Floor, Silver Star Tower, Airport, Accra–Ghana, and the individual or organization that registers for or uses the Service (“you”, “your”, the “Merchant”, or “Customer”).
By creating an account, clicking “I agree”, or accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
1. Definitions
- Service — the Nexstock multi-branch inventory, point-of-sale (POS), sales, invoicing, and related software, applications (including the Progressive Web App), websites, and APIs that we make available.
- Account — the registered organization workspace through which you access the Service.
- Authorized User — an individual you permit to access the Service under your Account (e.g. an owner, branch manager, teller, cashier, or inventory staff member), each assigned roles and permissions.
- End Customer — a third party whose information you record in the Service in the course of your business (e.g. a buyer on an invoice or a registered customer record).
- Your Data — all data, content, and information you or your Authorized Users submit to or generate in the Service, including product, inventory, sales, invoice, customer, supplier, and financial records.
- Subscription — the paid plan that governs your access to the Service.
2. Eligibility and Accounts
2.1 You must be at least 18 years old and capable of forming a binding contract to use the Service.
2.2 You must provide accurate, current, and complete registration information and keep it up to date.
2.3 You are responsible for all activity under your Account and for maintaining the confidentiality of all credentials. You must use strong passwords and notify us promptly at info@premiertechlab.com of any suspected unauthorized access.
2.4 You are responsible for your Authorized Users, including assigning appropriate roles/permissions and ensuring they comply with these Terms. Acts or omissions of your Authorized Users are treated as your own.
3. The Service
3.1 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business operations during your Subscription term.
3.2 We may update, enhance, or modify features of the Service from time to time. We will not make changes that materially degrade core functionality of a paid Subscription without reasonable notice.
3.3 Offline / PWA functionality. Parts of the Service may be available offline and synchronize when connectivity is restored. You acknowledge that data created offline is not stored on our servers until synced, that conflicts may occur, and that you remain responsible for verifying synced records.
3.4 The Service is a software tool. It does not constitute accounting, tax, legal, or financial advice. You are solely responsible for the correctness and legal compliance of the invoices, tax calculations, receipts, and records you generate using it.
4. Subscriptions, Fees, and Payment
4.1 Plans and fees. Access to paid features requires a Subscription. Applicable fees, billing frequency, and plan features are presented at sign-up or in your Account.
4.2 Billing. Payments are processed by our third-party payment processor, Stripe. By providing payment details you authorize us and Stripe to charge the applicable fees. We do not store full card numbers.
4.3 Renewal. Unless cancelled, Subscriptions renew automatically at the end of each billing cycle at the then-current rates. You authorize recurring charges until you cancel.
4.4 Taxes. Fees are exclusive of taxes, levies, or duties unless stated otherwise. You are responsible for all such taxes except those based on our net income.
4.5 Late or failed payment. If a payment fails or is overdue, we may suspend or restrict access to the Service after reasonable notice until amounts are paid.
4.6 Changes to fees. We may change fees on prospective renewal with at least 30 days’ notice. Continued use after the change takes effect constitutes acceptance.
4.7 Refunds. Except where required by law or expressly stated, fees are non-refundable.
5. Your Responsibilities and Acceptable Use
5.1 You are responsible for the accuracy, quality, legality, and integrity of Your Data and for obtaining all rights and consents necessary to submit it to the Service, including for any End Customer personal data (see Section 9).
5.2 You agree not to, and not to permit any Authorized User to:
- use the Service in violation of any applicable law or regulation, including tax, consumer-protection, and data-protection laws;
- record false, fraudulent, or misleading sales, inventory, or financial records;
- access or use the Service to build or benefit a competing product, or copy its features or design;
- reverse engineer, decompile, or attempt to extract source code, except to the extent permitted by law;
- probe, scan, or test the vulnerability of the Service, or breach its security or authentication;
- introduce malware, overload, or interfere with the Service’s operation or other users’ use of it;
- resell, sublicense, rent, or provide the Service to third parties except your own Authorized Users; or
- remove or obscure any proprietary notices.
5.3 We may investigate and take appropriate action, including suspension or termination, for any suspected violation.
6. Intellectual Property
6.1 Our IP. We and our licensors own all right, title, and interest in and to the Service, including its software, design, branding (the “Nexstock” and “Premier Tech Lab” names and logos), and all related intellectual property. No rights are granted except as expressly stated.
6.2 Your Data. As between you and us, you retain all right, title, and interest in Your Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Your Data solely as necessary to provide, secure, and improve the Service and as permitted by the Privacy Policy.
6.3 Feedback. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.
7. Third-Party Services
The Service relies on third-party providers (including hosting, database, email, payment, and error-monitoring services) and may integrate with other third-party tools. Your use of those services may be subject to their own terms. We are not responsible for third-party services and do not endorse them.
8. Confidentiality
Each party may access the other’s confidential information. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel or contractors bound by confidentiality obligations, or as required by law.
9. Data Protection
9.1 Our collection and use of personal information is described in the Privacy Policy.
9.2 Roles. For personal data of your Authorized Users and your account contacts, we act as a data controller. For personal data of your End Customers that you record in the Service, you are the data controller and we act as a data processor acting on your documented instructions. You are responsible for establishing a lawful basis for, and providing required notices to, your End Customers.
9.3 Where required by applicable data-protection law (including the Ghana Data Protection Act, 2012 (Act 843) and, where applicable, the EU/UK GDPR), the parties will enter into a Data Processing Agreement (“DPA”) which, once executed, forms part of these Terms.
10. Service Availability and Support
10.1 We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, updates, or factors beyond our control.
10.2 Support is provided at info@premiertechlab.com.
11. Suspension
We may suspend your or an Authorized User’s access, with notice where practicable, if (a) required by law; (b) your use poses a security risk or may harm us or others; (c) you are in material breach (including non-payment); or (d) necessary to protect the Service. We will restore access once the cause is resolved.
12. Term and Termination
12.1 These Terms apply while you use the Service or maintain an Account.
12.2 You may cancel your Subscription at any time through your Account or by contacting us; cancellation takes effect at the end of the current billing cycle.
12.3 We may terminate or suspend these Terms or your Account for material breach not cured within 14 days of notice, or immediately for unlawful use or non-payment.
12.4 Effect of termination. Upon termination, your right to use the Service ends. For 30 days after termination, you may request an export of Your Data in a commonly used format. After that period, we may delete Your Data in the ordinary course, subject to legal retention requirements and backup cycles (see Privacy Policy).
12.5 Sections that by their nature should survive termination (including Sections 6, 8, 13, 14, 15, and 17) survive.
13. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DATA WILL BE ACCURATE OR PRESERVED WITHOUT LOSS. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU ASSUME RESPONSIBILITY FOR RESULTS OBTAINED FROM YOUR USE OF THE SERVICE.
14. Limitation of Liability
14.1 TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
14.2 OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
14.3 Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g. for fraud, or death or personal injury caused by negligence).
15. Indemnification
You will defend, indemnify, and hold harmless Premier Tech Lab Ltd. and its officers, employees, and agents from any claims, damages, liabilities, and costs (including reasonable legal fees) arising out of (a) Your Data; (b) your or your Authorized Users’ use of the Service; (c) your violation of these Terms or applicable law; or (d) your handling of End Customer personal data.
16. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms with a revised “Last updated” date and, for material changes, provide reasonable notice (e.g. by email or in-product notice). Continued use after the changes take effect constitutes acceptance.
17. Governing Law and Disputes
17.1 These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-laws rules.
17.2 The parties will first attempt to resolve any dispute in good faith. Failing that, disputes will be subject to the exclusive jurisdiction of the courts of Accra, Ghana.
18. General
18.1 Entire agreement. These Terms, the Privacy Policy, and any DPA or plan-specific terms are the entire agreement and supersede prior agreements on this subject.
18.2 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
18.3 Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
18.4 No waiver. Failure to enforce a provision is not a waiver.
18.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
18.6 Notices. We may provide notices by email to your Account contact or via in-product notice. You may contact us at the details below.
19. Contact
Premier Tech Lab Ltd.
4th Floor, Silver Star Tower, Airport, Accra–Ghana
Email: info@premiertechlab.com